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Accidentally paid an iDEAL transaction twice?


Not to worry. In the case of an iDEAL transaction, our system only processes the first payment. Subsequent payments will automatically be sent back to your account, this refund will be processed within 5 working days.

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If you have signed over power of attorney and another person is managing your finances , you can check if your invoice is payable via bank transfer.

In case your organisation has not enabled this option, you can contact the treasurer and ask if you can transfer the amount directly to their account.

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If you received an invoice that was meant for somebody else, we kindly ask you to send an email including the invoice number to the organisation that sent it.

This way, you will no longer receive unintended messages and allow the right person to receive the invoice.

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When a SEPA Direct Debit fails, the installment will be divided equally over the remaining installments and a chargeback fee will be added to your invoice. This way, the invoice will still be paid, without requiring you to take extra action.


In case all installments fail, the only option is to pay the remaining amount in a one-off payment. This happens because failed SEPA Direct Debits can’t be re-offered to the bank.

Manually transferring the installment to ClubCollect is not possible. Our system will not recognise your payment, resulting in the payment being refunded to your account.


Are you certain the balance of your bank account was sufficient, and the SEPA Direct Debit still failed? This might be a sign that your bank has blocked SEPA Direct Debits on your account; you can contact your bank for more information.

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When the SEPA Direct Debit is presented to your bank, we will send you a message notifying you of the current status of your payment. After ClubCollect sends the SEPA Direct Debit on the date you chose, the bank takes up to 6 working days before fully processing the payment. During this period, no changes can be made to the invoice.

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Sending a message to your organisation can be done straight from the invoice.

At the end of the invoice page, under "Post a question about this invoice to your organisation", you can leave a message for the treasurer of your organisation. Your message is sent instantly, keeping the organisation up to date.

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ClubCollect can not access the organisation’s membership administration. Therefore, we ask you to take up contact with your organisation.


Sending a message to your organisation can be done straight from the invoice.

At the end of the invoice page, under "Post a question about this invoice to your organisation", you can leave a message for the treasurer of your organisation. Your message arrives instantly, keeping the organisation up to date.

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Payment agreements that have been made outside of ClubCollect are handled by your organisation, you can contact them for any questions you might have. Your organisation will credit your invoice for the amounts you paid them, you can then pay the remaining amount through ClubCollect.

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You can click the blue button in the text/email that you received from ClubCollect - this directs you to the invoice page. In case you received a letter, you can go to www.clubcollect.com/en/letter and fill in your personal code.


Once logged in to the invoice page, you can see your contact details, invoice details and the total cost. To pay, press the blue button called “View payment options and pay”. In the following screen, you can select and use your preferred payment method to pay the invoice.


Want to add the invoice to your personal administration? The “download as PDF” button can be found at the end of the invoice.

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Contact details can be edited at any time, straight from the invoice you received. You can do this by clicking the edit icon behind the contact detail you wish to edit.  This brings you to the menu where you can update your details.

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ClubCollect has no access to the member lists and payment data of third parties like foundations. When a third party pays a part or all of your invoice, we ask you to send your organisation a message via your invoice.


Sending a message to your organisation can be done straight from the invoice.

At the end of the invoice page, under "Post a question about this invoice to your organisation", you can leave a message for the treasurer of your organisation. Your message is sent instantly, keeping the organisation up to date.

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The amount of installments is set by your organisation to fit their financial schedule. Our system can not deviate from the set amount of installments or the time between those installments. If you are unable to pay according to these set installments, you can send the organisation a message straight from your invoice.


Sending a message to your organisation can be done straight from the invoice.

At the end of the invoice page, under "Post a question about this invoice to your organisation", you can leave a message for the treasurer of your organisation. Your message is sent instantly, keeping the organisation up to date.

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If your payment is not (yet) visible as “paid” or “in progress”, your payment has not yet been registered. Banks can take several days to fully process and send payments.


If you transferred money directly to the organisation’s account, please contact them in order to reach a solution. 

Sending a message to your organisation can be done straight from the invoice.

At the end of the invoice page, under "Post a question about this invoice to your club", you can leave a message for the treasurer of your organisation. Your message is sent instantly, keeping the organisation up to date.


In case you transferred the amount directly to ClubCollect’s account without choosing “payment via bank transfer” as the payment method in the invoice payment screen, we automatically refund the amount to your bank account with the request to pay through our systems.


In case the invoice isn’t processed after 5 working days, you can send an email to support@clubcollect.com, including a screenshot of the payment.

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If your question is not listed above we recommend sending a message via your invoice. At the end of the invoice page you will find a button called "Post a question about this invoice to your club" here you can leave a message for the treasurer of the organisation.