Creating a report of an invoice for a collection agency
When an invoice has to be handed over to a collection agency, the club needs to provide that agency with a report that shows there has been multiple attempts to get in contact with the member.
A detailed report can be downloaded in the invoice screen using the button ‘Download XLS)’. An excel file with all the details about this invoice will be downloaded. With this file the club can show which communication channels were used to get in contact with the member and when these channels have been used.
Before handing the case to a debt collection agency you can send a final notice letter directly from ClubCollect. This way, you have notified and warned the member before the case is handed over to an agency. More information on the final notice letter can be found in the ‘How do I send a final notice letter?’ topic in this part of the FAQ.