An appropriate price for every organisation
A simple subscription and no start-up costs. Only pay for what you need!
Does your organisation have more than 10,000 members?Contact us
Frequently asked questions
What information is required to start billing?
In order to comply with legal requirements, we need to know whether you are registered as a representative of an official organisation.
That is why we require the following KYC documents:
- Proof that you are an official representative of an official organisation
- Photo ID of an official signatory or signatories
- Bank statement of the organisation (with at least IBAN, name and address of the account holder)
Is our money safe?
Your finances are crucial and we understand that. Therefore, we are committed to taking care of them as if they were our own.ClubCollect is registered with the Dutch National Bank, we have full EU regulatory coverage as an agent of Docomo Digital (an FMA authorized payment institution), we process your payments through a dedicated third-party foundation. We pay out funds collected on a regular basis and operate with a high focus on security.Your money is always held securely in a third-party escrow account with ING. This escrow account is managed by ClubCollect Payments foundation
Can I import data from my own membership administration system?
Yes, you can, we have made it easy for you to import and export data to our system.
You can fully switch to our system, but you can also use our system as a supplement, for example only for invoicing.
When will I be invoiced for the software?
Depending on your subscription, you will receive an invoice on a monthly basis or on an annual basis.
Monthly invoicing takes place at the end of each period and annual invoicing takes place at the beginning of the subscription year.
Transaction costs (for payments and/or communication) are always invoiced in the period in which they take place.
Can I change my subscription?
You can upgrade your subscription whenever you want. Downgrading is possible at the end of the subscription.
If you downgrade the subscription before all outstanding invoices have been collected, all current payments will be executed, but no new payments can be initiated.