A SEPA Direct Debit was unsuccessful

When a SEPA Direct Debit fails, the installment will be divided equally over the remaining installments and a chargeback fee will be added to your invoice. This way, the invoice will still be paid, without requiring you to take extra action.

In case all installments fail, the only option is to pay the remaining amount in a one-off payment. This happens because failed SEPA Direct Debits can’t be re-offered to the bank.

Manually transferring the installment to ClubCollect is not possible. Our system will not recognise your payment, resulting in the payment being refunded to your account.

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