Payouts to organization
Payouts are done on the first Monday after the specific payment method’s delay. We have a separate delay per payment method.
iDEAL/Bancontact/SOFORT payments and bank transfers
These payments will be paid out to the organisation on the first payout after they've been fully processed, processing these payments takes 1 day.
This means that when a bank transfer is received by ClubCollect on Saturday, it will be included in Monday's payout.
SEPA Direct Debit
In case of SEPA Direct Debits, we have implemented a delay of 7 days. This because most chargebacks (by members) are done in that timespan, this decreases the chance of us having to charge back funds that have already been paid out to the organisation.
Credit Card and BACS payments have a 5 days delay, the reason is that most credit card chargebacks are done within a week. This causes a payment to be paid out to the organisation on the first Monday after the 5 days delay.
This data can be viewed under the tab ‘Overview’ by entering the ‘Payouts’ menu.
Before we are able to start our payouts to the organisation, all Necessary Documents need to be uploaded by the organisation and validated by ClubCollect. As long as these documents do not show a green “OK” mark, we will not be able to conduct payouts to the organisation.