Sufficient funds, but the SEPA direct debit still failed
If a SEPA direct debit procedure fails, but you are certain that you have sufficient funds in your bank account, this may be an indication that your bank has blocked our SEPA direct debits. We therefore ask you to contact your bank.
Regarding the unsuccessful SEPA direct debit, this installment will be split equally between the remaining installments and a chargeback fee will be added to your bill. An unsuccessful SEPA direct debit can not be resubmitted to the bank. In the event that there are no installments remaining, the only option is to pay the balance in one payment.
You can not manually transfer the failed installment to our bank account. Our system does not recognize such payments. Such payments will be automatically reimbursed to you by our system.