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Member Area
How to scan the digital clubcard?
How do I manage which Forms are visible in the member portal?
How to manage the activities in the member portal?
How can I personalize the member portal?
How can members install the app on a smartphone?
How do members log in to the member portal?
How do I create a news article in the member portal?
How do I make my Form only accessible via the member portal?
How to add a news items in the Member Area?
How do I add documents to the member portal?
How do I create a photo gallery and link social channels in the member portal?
How does scanning member cards work?
How do I change the background image in the member portal?
How do I change the background of the membership card?
How can I share the link to the Member Area with the members?
Member Administration
Difference between active and inactive members
How can I deactivate a member?
Log with changes to a member’s details
Approving or declining changes made to contact details by members
How do I remove a family member from a family?
How do I remove a family member from a profile?
Membership administration - Add family members
How do I add a new family member to a profile?
Search by family composition
Search by member number
Search based on filters
Adding an image in email templates
How do I filter members by scanned membership card date?
How can I view the member portal as a system user to see what a member sees?
If your question is not listed above, you can send us a message at support@clubcollect.com or reach us on 020-7157-9854 (09:00 - 18:00)